Friday, 2 September 2011

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The Sims Social FAQs



A lot of you have been asking us questions and we've tried to find the answers as best as we can. Especially now that everyone is back on the game and everything seems to be working well, here are some FAQs from EA's help site that hint on things to come and answer questions about present and future game play!


"What Are Simoleons, How Can I Earn Them and What Can They Be Spent On?"
"Simoleons are a currency that can be earned by your Sim in various ways, such as competing short tasks, progressing through quests or improving skills. Use them for purchasing items from The Sims Social store.


"Can my Sim die?"
"Currently, your Sim cannot die."



"Can my Sim have more than 1 romantic relationship at once?"
"No, Sims don’t cheat! You will have to break up from your current romantic Sim relationship if you want to start a romance with a different Sim!"



"Does the game allow gambling for Simoleons (casino games)?"
"The game does not allow for gambling."




"I stored my room and now I can't find it. Where is it?"
"For the best place to find your stored rooms, follow these instructions:
  1. Open the SHOP.
  2. Select the STORAGE tab at the top of the shop (the icon with the chest).
  3. Select the ROOMS tab (the very last tab with an icon of a room) on the left of the Storage menu."
"Is it possible to visit other locations like a bar or a bowling alley etc...?"
"Future updates may allow for other locations, so keep on playing ;-)"



"How can I carry on with my Skills?"
"Each Skill item only has a certain amount of skill tasks you can perform. If you've completed them all, try buying a different Skill item from the SHOP."



"Do I own more than one Sim?"
"No, you cannot have more than one Sim per player. Also, Sims cannot have kids."



"I don't like my Sim, how do I change it?"
"If you click on your Sim in their house, you’ll have the option to 'Customize' which will allow you to change your Sim’s name, appearance and clothing. You can also change your Sim’s personality and traits by clicking on ‘Info’ when your Sim is at home."



"Are there professions or careers in the game? Can your Sim go to work?"
"Professions are substituted by a Quest system (ambitions and wishes) which your Sim will be able to complete for various rewards (XP, Collectibles, Moodlets...)"



"What are the five colorful buttons in the middle of my screen?"
"These are your Sim’s Needs - Social, Fun, Hunger, Hygiene, Bladder and Sleep. To make your
Sim happy, try satisfying all these Needs - speak to other Sims, eat, sleep etc."



"Why does the Bladder Need go from Red to Green and my Hygiene need go
Black?"

"Your Sim has wet themselves, better get them in the shower."


"Synchronous or asynchronous?"
"Sims is entirely asynchronous. If I visit your Sim while you are logged on, I will not see the
identical thing you see on your screen."

"Can I sell items for real cash?"
"No, you can’t sell in-game items for real cash. You will be able to sell many in-game items for
Simoleons though, which you can then use to buy some other things."

"What is Sim Cash?"
"Sim Cash is an exclusive Sims Social currency. It can only be used in The Sims Social game.
With it you will be able to buy … special things for your house and Sim, rare furniture and
Collectibles. Pay to complete Quests, unlock new features early. Over time there will be many
more things you can buy with it too!"



"How do I add another room?"
"Click on the ‘Build’ button, select a room size and place in an open space. You can now either
ask for friend help or pay with Sim cash to complete the room; don’t forget to add a door."

"Can I store unwanted items?"
"Yes, either click on the ‘Shop’ or ‘Build’ buttons, left click on the item you want to store and then
left click again, once your mouse is over the inventory."

"I want Sim Cash, what should I do?"
"Sim Cash can be purchased by clicking the ‘Add’ button next to the Sim Cash symbol.
You will then be shown the available payment options based on your location. Follow the onscreen
instructions for your chosen payment option to complete the transaction."

"I tried to buy Sim Cash, but I was not able to complete the transaction, who can help me
with this?"
"For all of your queries regarding billing, please contact the EA Support Team. They will be able to
answer all of your billing questions.
http://support.ea.com
You can contact them by clicking Contact Us from the left hand side navigation via the above link."
"How can I earn Coins?"
"From skills, completing quests and leveling up your Sim & relationship depth."


"How do I earn XP and level up?"
"From carrying out tasks around house, completing quests and socializing with other Sims."

"How do Quests Work?"
"Quest generate depending on your Sims personality, XP, skill level as well as your cash levels. Simply follow the on screen instructions."

"How do Collectibles work?"
"From performing various interactions in your Sim’s and your friends’ Sims’ houses you will gain Collectibles. You can then use these Collectibles to craft new items and unlock new skills."

"My Sim is refusing to do a task, what is going wrong?"
"This could be a number of things, first check to see if one of your Sim’s needs are red or black; satisfy this or needs before trying again. Your Sim will probably not like the same thing three times in a row, they get bored easily."

"How do I invite my friends to play the game with me?"
"First make sure they are friends with you on Facebook, then once in-game click on the green ‘Add Neighbors’ button at the bottom of the screen. The ‘Add Neighbor’ screen will appear, simply click in the tick box next to your friend and select ‘Send requests’. When you friend visits Facebook next, they will see a request in the top blue bar. After they have accepted the request, entered into the game and created a Sim, they will be added to your
neighborhood."

112 comments:

  1. Replies
    1. you can only remove a neighbor two ways: Delete the friend from your facebook, or ask them to remove the app.

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  2. Don't think you can unless you remove the friend completely from your Facebook friend's list.

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  3. I was just wondering about the jacuzzi, can you put it in a room, or does it have to be placed outside?

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  4. Nice List, thanks for sharing !!

    And I just figured out , how to make 2 Simoleons and 5 Social Points, over and over again. I call this the "Shower Cheat"

    If you interested i recommend you come over and visit my Blog by clicking my Name (Se7en) on the top of this Comment and look for the "Shower Cheat"
    If you like it, share this post with your Friends ..
    Enjoy

    And @ The Sims Social Fansite - way to go, keep it up the great work!

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  5. You can put the Jacuzzi anywhere. :)

    @Se7en Thanks. ^_^

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  6. Can Sims get married?

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  7. can u have a relationship (date) with bella? (female npc)

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  8. i noticed that my game doesn't save the last 4 or so activities. when i close the window and go back some seconds later, i have fewer money and more energy than when i left some seconds ago. does anyone else have this problem and what can i do? (i even tried waiting some time, so the game can save itself, but it doesn't seem to help.) -.-

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    Replies
    1. I've encountered that problem too. I've solved it by going to a neighbour before exiting the game. The act of loading the neighbour's house also saves your own progress. =)

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    2. Elke, you can also save your progress by doing a "free" action. Just go sit in a chair, or take a shower, or anything else that is free. It

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  9. I can't figure out how to do friendly interactions. Help

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  10. ~ I CLICKED OFF MY DUNKIN DONUTS LOUNGE CHAIR BY MISTAKE ;-( TODAY ... IS THERE ANYWAY YOU CAN SEND IT BACK TO ME, PLEASE ♥

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  11. how to remove the wallpapers ? My head want to burst just of this thing . HELP ME :<

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  12. Hi. When is the deadline of entries for the Home of the Month of October?

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  13. HELP MEE!!!

    Sorry, but I have a problem :(( I lost my room, that the sims gives when you start to play :(( with all accessories!!!!And there isn't in the storage... Please help me :'((

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  14. Hey, i have this verrrry frustrating problem!! my house value points keep disappearing.. have ranked level 42 several times but i always go back to level 39 even though the items still are in the house?!

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  15. Can You merge 2 rooms together to form a bigger room?

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    Replies
    1. Unfortunately, no. But you can create an illusion of that by using the same floor tiles and wallpaper, and fill up the adjoining wall with portals (open door frames) - probably two-tile or four-tile portals would look best. But unless you have a scarcity of active neighbours, it would be cheaper to just put the smaller rooms in storage and build a larger one.

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  16. Hi Im having as issue moving my room, whenever I click to move my room, Sims freezes and has to be restarted. I cleared my cookies and etc, also upgraded my flash player but this did nothing, today is day 2 of this issue.....PLEASE HELP A.S.A.P

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  17. I cant move,rotate or do anything to any of my rooms since i've placed the 1st expansion...HELP!!!! my game keeps freezen n saying theres probs with the plugins in every single browser i try to play...i've installed the plugins once again but it keeps freezing n giving the same message, can u guys fix that please? i need to rearrange the rooms... thanx!

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  18. dear, i am facing many problems in the sims social, i can't move my rooms, i cant survive the plants, and i cant buy new clothes. the errors are such as : shockwave plug in
    and finger crossed.
    how to fix these errors? can any body help me?

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  19. Can't move my rooms!! The game keeps freezing, please help!

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  20. I have the same problem with the rooms. It keeps freezing. :(

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  21. i want to buy a new room.. i hv money but i cant place it there.. wat can i do? where should i place it?

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  22. Does anyone ever reply to these questions people have asked? I posted a comment a few weeks ago and never got any type of reply.

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  23. I lost three friends in the past week, one of whom I was in a relationship with. My relationship status still says dating, and it won't let me break up.

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  24. I would like to know too, if anyone will ever reply to the questions asked here. I asked on Sept. 13 and still have this problem of the last 4 or so actions undone when I close my game.

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  25. Hi Elke! We have alot of comments as you can imagine.

    Try this - http://www.sims-social.com/2011/09/sims-social-tips-how-to-save-your-game.html

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  26. my haunted easel is not working !! :((

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  27. I know its Halloween time but honestly could you please remove the need to buy those things that I would otherwise trash after completing the quest? I mean, I just hate it when I have to buy a bed that looks like a coffin or build a tombstones (2, not 1) outside my house. Please take into account players with different religious / cultural background as well.

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  28. Since he Halloween new items update I cannot play the sim social as it keeps prompting me to reload with the we hit a snag or showing snag 3000 or 3063. What's wrong? I a am not going to be able to enjoy the quests. please fix

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  29. This comment has been removed by a blog administrator.

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  30. i can't find the superhero mask nowhere.. Can you send me please??

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  31. thank you for the link. i already did this doing a few actions that don't require energy thing. i will try the other tips too. thank you.

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  32. I am having lots of problems and its getting quite frustrating! When I go to post to my wall for a quest (example: asking for fear or metamaterials) the window comes up but does not load fully so I can click post, then when I reload to try again it acts as if I have posted the request, although it has not gone to my page. Then I have to wait until it expires to try again and hope it will work! I have been stuck on the same quest for SOOOO long because of this and lost out on one of the halloween prizes because of it. Also - since the halloween update, my small window will not work it keeps reloading over and over. I have to play in the large window but everytime I try to do a request - it minimizes the big window and then freezes up! Any thoughts???

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  33. Can you remove/move a room once you've already built it?

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    Replies
    1. yes you can

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    2. Yes. Just go into build/room mode, click a room and move it around. To be able to place it somewhere else, the ground has to be clear. Move it down to the shop bar to store it. It will store the room with everything inside as it is, so if the room contains items you want to use, make sure to move them out of the room first before you store it.

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  34. can't get the mask for the halloween quest...snag 3215...reload!!! helllppppppppppppppp!!!!

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  35. about the quest with the skullface mask . we've hit a snag.fingers crossed (3215) 3 days now. any other way to avoid this???

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  36. new problem: i bought a new room and now had enough help from my neighbors but when i click "build" i get an error message and have to reload the page (and the room isn't done of course) -.- is this a known problem?

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  37. why cant i change the position of a room before placing it if the tiles are red, when i want to change the position of a room if there are red tiles when i change the position then i try to move the new position room it goes back to how it was

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  38. also i have 2 squares empty that the game wont let me place a room on

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  39. aa iam 11 and i want to have sim cash,well i can't buy it!is there any way of earning it?

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  40. How do I remove wallpaper without having to replace it with a new one?

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    Replies
    1. I don't think you can. Unless you have more unused wallpaper in your storage to replace it. I know it ticked me off when I could only do that to the floor and not the walls.

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  41. where i can find this photo booth?and how can i take my sims a picture?at my sittings tub,has no camera shown...

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  42. I'm not getting bonus Social Points, when visiting neighbors. I get the Bonus 5, however, but after that a popup gives an extra 10 social points but now I'm not getting that anymore... Is anyone else having this issue too? Or is the gameplay different now? Is there some reason why its not popping up anymore, after visiting neighbors? I'm not getting the +1 energy, either, after the bonus 5, when visiting neighbors. I liked that before, when after doing the bonus 5 while visiting neighbors, a window will popup that would say "received +1 and 10 Social Points" but, I'm not getting that anymore! Someone explain why? Thanks! I thought it was really helpful for all players, actually... High or low leveled!

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  43. Help! How can i remove my purchased land?

    -- Ghen

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  44. Can somebody please help me... I bought a piece of land but is was not the correct one?? What now?

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  45. PLEASE HELP My cooking is at level 85 says I need to be at level 86 but there is nothing for me to get to level 86. I have the oven, microwave, BBQ, coffee maker, and waffle maker they are all maxed out
    My writing is at level 34 says I need level 35 to continue the writing but there is no way to get level to level 35. I have the computer, red type writer and I think the other one is black
    My music is at level 34 no problems yet
    My art- level 20 no problems yet

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  46. I have been trying to build my room since Wednesday, Nov 30th and every time I click build it says, "hit a snag, need to reload."

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  47. why does other requests from a neighbor or vice versa can not be seen sometimes?

    i have a neighbor who is actively playing but when i send her requests everytime it does not appear from her gift box?

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  48. Is there any update on fixing the mail? There seem to be a lot of people, myself included, that cannot currently send gift requests and the like.

    In my case, it acts like it's doing it, but none of my friends actually receive any requests from me.

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  49. How can i build new room on a 2nd floor?

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  50. I send out requests, my friends click claim rewards....and i get nothing in my messages. Also, my dad sends me request all the time, but they never show up in my messages either. You need to fix this crap!

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  51. PROBLEM!!!!
    i log in to my sims social almost everyday but i dont recieve any of the bonuses for logging in?

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  52. My sims social keeps asking me to reload; like every 5 seconds and then nothing I have done gets saved so I have to keep re doing the same things over and over agan

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  53. Why I'm not receiving any daily bonuses as I used to receive?
    This start to happen sice after the new iten box...

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  54. why is it that everytime i visit my neighbors there are no longer free energy to spend to. it's been 3 days already..

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  55. no free 5 energy from neighbors!!!!

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  56. I receive no daily bonus as well. I did received it previously until the introduction of the new tycoon box I think.

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  57. does anyone know why we stop leveling at50? and why does r xp get higher if we dnt level up

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  58. I,too,am not receiving daily bonus when visiting neighbors!

    Also, want to remove a trait. What are "laps"?

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  59. I can no longer send requests or gifts to my friends. Every time I try it says I have no friends to send requests too. It's been this way for several weeks even though I actually do have friends and I visit them daily. PLEASE HELP!!

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  60. Hi, i don´t know if it´s right to ask for this here, but i´ve got a problem un my inbox, thing´s that my friends have sent me are sucked thre, I've already accepted them, but they keep appearing... Can anyone fix that?? thanks

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  61. hi i lost my old account with facebook that means i lost all i had in the other game can some one help me please

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  62. sims keeps telling me to reload..what do i need to do to fix this

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  63. I want to know why 20 of my sims cash just disappeared???

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  64. Have any one could not play like me? The page could load at 80% and error show load error message. I happen a couple days ago. please help!! i lose my quest already.

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  65. I need help while trying to play the dragon quest I accidently hit the close button before choosing any friends for the request for mice now it won't post to my wall just keeps saying awaiting response from your friends,there are'nt any to respond if I did'nt choose any and it did'nt post.it says I can buy them for 7 sim cash I should'nt have to do that it should have reset when it knew I did'nt choose. I spent 14 already but each line is asking for mice and it has'nt cleared!!!!

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  66. still having a problem with the request for mice it cleared long enough to ask for a few but now I'm on the last level and need 6 that is not right that it cleared then went right back to still waiting for response from friends! each level should reset and allow you to ask again please fix this as it is really getting old!! how can anyone respond when I HAVE'NT ASKED??????

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  67. wow unbelievable finally got enough mice moved on to next level trying to build dragon castle and now have asked for hope but only recieved a few and have asked friends who did'nt click yet to click it and it says all gifts given it has been long enough to have received all I needed but it is still saying AWAITING RESPONSE FROM FRIENDS!! what is going on if I did'nt get enough Hope should be able to click on it! also asked for entertainment and dreams clicked on my mailbox accepted and low and behold they never showed that I received them. is this game BIASED?? only lets certain people get the goals?? I play sometimes 3 times a day this really upsets me ready to just QUIT!!

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  68. OK now I don't even get extra energy or social points when I visit other sims! I realize that some problems can occur with computer games but why is it that it only seems to happen constantly to certain gamers? IT IS NOT my computer! it is the game!! Not very fair to the people who play all the time and lose, lose, lose out on alot of things. I believe we should be compensated!!!

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  69. I posted a request for mice on my wall, it didn't show up but now it says 'awaiting response from your friends' so I can't repost it. Its been like that for 3 days and I'm almost done with the quest! please help! this happened last week too with the genie quest which made me loose it at the last minute because i was never able to re-post...

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  70. @sarah jones: just look for your "Recent Activity" page then highlight your sim social Updates that you wanted to show in your profile. . hope this help

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  71. When we re-post a link of your site (The Sims Social Fansite), in the description, there is the word "cheats". I think it is not good for the image of this site. Is it possible for an admin to change that? I think the site would be more popular if you do that. Because some people do not like the idea of cheating, but guides and hints... I think they would agree. I like you, please, continue to help us, active players. Thank you! [:0)

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  72. I have the same question for "awaiting response from your friends". :(

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  73. why is it that every time a new quest begins conveniently so does all kinds of problems cant accept or send requests not just happening to me others are complaining too! how are we supposed to finish quests if we cant send or recieve any items?? this game really ticks me off wildtangent games are looking good at least I can play them!!!! had all kinds of request this morning I couldnt access now they are just GONE!!!!

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  74. Why do sims have to use sim cash to go to work?

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  75. Why do you have to use sim cash so your sim can go to work?

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  76. Can anyone tell me why I can't store any of my beach house items? I can store the room, but not the individual items...

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  77. My Sims Social won't load. I uninstalled and re-installed IE9, Flash 11.2 and deleted all cookies, browsing history etc. PLEASE CAN ANYBODY HELP?!

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  78. If I complete something like the Zen Garden or the beds, and the offer expires, do I still get the house value? (:

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  79. Since three weeks ago I was not able to send a gift or ask for gifts. Can anyone tell me why I can't find my friend list when i try to send gift or ask a gift?

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  80. Since three weeks ago I was not able to send a gift or ask for gifts. Can anyone tell me why I can't find my friend list when i try to send gift or ask a gift?

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  81. Can others see if I'm dating, and if so, whom I'm 'dating'?

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    Replies
    1. only your neighbours as far as i know

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  82. Error: Sorry, you don't have any bonus to collect. i receive this message every day , how can i to solve it

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  83. I am having problems getting on to Sims Social and other Playfish games... I press to upload the Sims Social game and then whilst it is loading it gets to 45% completed and then tells me 'LoadErrorMessage' now i am unable to play the game. This has been the occurring for nearly a week! firstly what is this and secondly how can i get back to playing Sims?! Thanks!!

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  84. How can I un-naughty a neighbor so I can date them?

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  85. the 3rd part of the penthouse quest (get to the choppa) is bugging at my account. it shows me that i need to have 2 golden thimbles, i have 15 but it shows me "0/3", i already crafted one but it didnt work either. then i need to post szh on my wall and it needs to be klicked my 1 person. that worked. and 3rd i have to complete the final Phase of the dressing room project. now that really confuses me. the dressing room project was the first part f the penthouse quest and its been finished about one week ago.
    PLEASE HELP!!!, i really want that helicopter. thanks!

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    Replies
    1. I have the same problem, could you fix it?

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  86. How do I get rid of the tiles I accidently put outside my house?

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    Replies
    1. Go to shop and click on build under the tile tab, there will be a remove tile option and it will be free. Click that and you should be able to remove the extra tiles. Hope this helps.

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  87. ok, i need help. for a few weeks now i have had trouble w/ my sims social and it loads to 100% and i see my house and it tells me to reload (snag 3214) i've updated my internet explorer and my adobe flash player. can somebody tell me what the heck is going on and what is snag 3214. thank you

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  88. My collexion dressing room is stuck, and until it finishes, I can't do a thing with the penthouse. It is stuck on the second to last item in the quest (add makeup). I have done this one thing hundreds of times by now, but it will not move on to the last thing. Is there a way to just get rid of the penthouse and start over?

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  89. plz help ! how to remove a wallpaper?!! X(

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    Replies
    1. Go to "shop", press "build" and select "wallpapers" is a drawing of a rolling pin. To select wallpaper from your storage, select Build, storage and than wallpaper. You only can change wallpapers, but is not and option to remove it. Tile have the option of a free tile to remove it, but not the wallpaper. Hope this help

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  90. I keep on having to reload! It's getting ridiculous. Not only have I deleted cookies, but I've installed a new web browser to try to fix the problem. None of those things have helped. The game just keeps telling me to reload every time I start up. I'm going to stop playing if this continues.

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    Replies
    1. I've been having the same problem! And it just started today...

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  91. For some reason, the Sims Social has been telling me over and over to reload! I've deleted my cookies and caches. I have also tried using Google Chrome and FireFox! This has just started yesterday and it only reloads when I try to click on my home! This is ridiculous.....

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  92. Same here, I cleared out everything. No luck

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  93. i have the same problem too...been loading the games for almost 4 days still no sign on the game fully load...please fix it...

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  94. My sim is invisible for the past 1 month. After the game loads its big loading circle that i see on my sim and i cannot interact nor do anythin..

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  95. upset with The Sims Social because i don't know why as i "post help" to get animal permit, it didn't appear on my wall. then how can i complete the quest on time and get free reward? really upset.

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  96. Can I only have pets at my main house? Is there anyway to have pets at all the locations>

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  97. My Game is hitting snag for 2 weeks. Please give me a solution,I need to complete my quest.

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  98. How do I build a romantic relationship?

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  99. I'm trapped in the quest. Each time I press "location" to go to the boat and build the machine or the car, I got into the second level and can't go downstairs. In the second level I can't do nothing. This happens to me before, I restarted the game and lucky corrects, but now I even sign out from facebook, enter hours after and still the same.

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  100. What does the little picture with your career and a number on the side of your sim's card mean? You know, for instance, mine has art thingy with the number 1 on. I see other people's thing like that but it has a number 2 on it. Someone tell me what it means,..

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